MeetMi Support

Version: managed-ai-apple-pages-v8
Applies to MeetMi Managed AI on the App Store, macOS and iPhone (one record, one shared subscription). Settings names are those of version 2.0.

中文 · Privacy Policy

Contact

Email support@meetmi.ai, and say whether you use MeetMi on a Mac or an iPhone.

Do not send API keys, license keys, JWTs, transaction JWS, or meeting transcripts in support mail.

What MeetMi does

MeetMi transcribes a meeting on the device and, after consent, sends transcript text, questions, and relevant workspace snippets through the MeetMi relay to Anthropic’s Claude, or through OpenRouter to the providers named in the app when Claude can’t answer. Raw audio is not saved or uploaded. Speech recognition and translation stay on the device.

Every Apple Account gets 250 free Managed AI credits a week, shared by Mac and iPhone and reset every Monday at 00:00 UTC. The optional monthly subscription adds web search and a larger allowance, in three plans: Standard with 2,500 credits a month, Pro with 6,000 and Max with 15,000. There is no Credit top-up. Exhausted credit or an unavailable entitlement stops new AI requests only; local transcription, translation, history, and export continue.

Purchases and subscriptions

1. Open Settings → Subscription (on iPhone: the gear icon, then Subscription).
2. Pick Standard, Pro or Max and subscribe, or use Restore Purchases. To change plans later, pick another plan on the same page: an upgrade starts right away with the new plan’s credits, and a downgrade takes effect at the next renewal. One subscription covers both the Mac and the iPhone app; restoring purchases on the other device shows the same subscription and the same remaining allowance.
3. Manage or cancel the subscription in Apple Account / App Store subscription settings. MeetMi cannot cancel an Apple subscription itself.

If a purchase is pending family approval, local meeting features remain available. Refunds and revocations are processed by Apple and then reflected in MeetMi entitlement.

Permissions

• Microphone: capture the user’s speech after a meeting starts. On iPhone this is the default; place the phone near the speaker or use it in the room.
• Screen and system audio on macOS: capture the other side of a meeting app. Raw audio is not stored.
• System audio on iPhone (iOS 27): optional, switched on in Settings → Meeting or on the Start Meeting sheet. iOS shows its sharing sheet at the start of every meeting — choose the entire screen. MeetMi takes only the sound and keeps no picture.
• User-selected folder: read workspace documents and write meeting notes. Both apps keep a security-scoped bookmark; on iPhone the folder is chosen in the Files picker (iCloud Drive or On My iPhone). If the folder moves or permission is withdrawn, choose the folder again.

System permission is not consent from other participants. The user must give any notice required by law or workplace policy.

Meetings, workspaces, and notes

• A meeting does not start until the user presses start.
• Pause stops capture and automatic AI; ending a meeting can still generate notes because that is an explicit action.
• Notes are written to the workspace’s Meetings subfolder. Without a workspace they stay in the app’s own storage and in meeting history. The share button exports a meeting as Markdown or plain text through the system share sheet (on iPhone, e.g. Save to Files).
• On iPhone a started meeting keeps transcribing while the screen is locked. The Lock Screen and Dynamic Island show that MeetMi is listening and up to three keywords from the latest advice; turn them off in Settings → Meeting.
• Removing a workspace only forgets it in the app. It does not delete the folder.
• With iCloud sync on (the default), meeting history syncs between your Mac and iPhone through your own iCloud. Both need to be signed in to the same Apple Account; changes arrive when MeetMi opens or comes back to the front, and after a meeting ends. Turn it off in Settings → Data. Workspaces sync too, with their AGENTS.md and — unless you turn background material off there as well — the text MeetMi read from your documents; the documents themselves and your settings stay on each device.

AI, credit, and network failures

• Cloud AI requires remaining credit (the free weekly allowance or a subscription) and an accepted data notice. Web search requires a subscription.
• Withdrawal of cloud-AI consent stops new cloud sends.
• Settings → Subscription shows your plan, the credits used this period against the period’s allowance, when the allowance resets, an estimate of the meeting hours left, and a breakdown by activity. MeetMi does not sell extra credit.
• Meeting-time estimates are not a store promise.
• Relay or AI provider failures stop AI only.

Deleting data

• Delete meeting history in the app. With iCloud sync on, a meeting deleted on one device is deleted on your other devices too. A workspace you remove is removed on your other devices as well; its folder is left alone.
• To remove MeetMi’s meetings from iCloud, use the iCloud storage settings of your Apple Account. The meetings on each device stay; they are synced again only when you choose to in Settings.
• Clear rebuildable caches and debug logs in Settings.
• Delete workspace files in Finder (macOS) or the Files app (iPhone).
• Uninstalling the app does not delete a user-selected workspace.
• To delete server-side entitlement and usage records, email support@meetmi.ai.

Known limits

• macOS 26 or later; iOS 26 or later (iPhone only — no iPad layout in this release).
• iPhone system audio hears what the phone plays (videos, lectures, podcasts) but not calls: iOS does not pass phone, FaceTime, WeChat, Zoom or similar call audio to any app. For a call, use Microphone only and put the call on speaker. On iOS 26, and on iPad (which runs the iPhone app in compatibility mode), the microphone is the only source.
• Mainland China is excluded until a separate legal assessment is complete.
• Simulator builds cannot run on-device speech models.
• These pages are published at https://meetmi.ai/ and are publicly reachable.

Review path

Reviewers can buy or restore a Sandbox monthly plan, accept or decline cloud AI, choose a folder, start a meeting, pause, end, and confirm that notes are written back — on either platform. No API key, JSON file, or command line is required.